Reliable Support for Peace of Mind

Unparalleled Support Endorsed by a Stellar 5-Star Rating

At Studio Innate, we’re dedicated to delivering reliable support and surpassing your expectations. With a wealth of positive customer feedback and reviews, we take immense pride in the trust our customers place in us. Our responsive support team is committed to serving you every step of the way, addressing inquiries, providing guidance, and ensuring your exceptional experience with our products. 

Frequently Asked Questions (FAQ)

Studio Innate offers a wide range of mockups that are easy to use. Simply download the mockup files, open them in your preferred design software, and replace the placeholder content with your own designs. You can customize colors, add branding elements, and adjust the layout to fit your creative vision.

Once your payment is successfully processed, you will be immediately redirected to an order summary page where you can access the download links for the purchased design resources. In addition, you will receive an email containing a PDF invoice for your records, along with the download links.

You will also receive an email notification which also includes instructions on how to complete your account setup. For your convenience, we automatically create an account for you to store and manage your purchased products online. Simply follow the instructions in the email to set a password and complete the account setup process. Once your account is set up, you can log in at any time to access your purchased resources.

It’s important to note that the download links for your purchased products will remain accessible in your account indefinitely. There is no expiration date, so you can download the files at your convenience, even if you need to access them in the future.

If you have any questions or encounter any difficulties during the download process or account setup, our dedicated support team is here to assist you. Please reach out to us, and we’ll be more than happy to help you resolve any issues promptly.

Our design resources are compatible with popular design software like Adobe Photoshop, Illustrator, After Affect, Premiere Pro and Blender. We provide the files in commonly used formats such as PSD, AI, SVG, PNG, JPG, and BLEND, ensuring compatibility across different design tools.

Even if you don’t have a subscription to Adobe software, you can still make use of our products. We recommend using Photopea, a free online tool that closely resembles Photoshop in functionality. It allows you to open and edit our design resources without the need for a paid Adobe subscription. With Photopea is a great tool for newbie designers looking to take advantage of our high-quality assets.

Absolutely! Our design resources are carefully crafted to meet the needs of  commercial projects. You can confidently use them for client work, marketing materials, merchandise, and more. However, please note that redistribution or reselling of the design resources themselves is not permitted under any circumstances.

We strive to provide high-quality design resources that meet your expectations. If you encounter any issues with your purchase, please reach out to our support team, and we’ll do our best to assist you. However, please note that due to the digital nature of our products, we generally do not offer refunds or exchanges unless there are exceptional circumstances.

Absolutely! We encourage you to customise the design resources to match your creative vision. 

Our fonts come with flexible licensing options that allow you to use them for commercial projects. However, please review the specific licensing terms provided with each font to ensure compliance with usage restrictions. In general, our fonts can be used across a wide range of projects, including branding, print materials, websites, and more.

Yes! We appreciate your enthusiasm and feedback. We are constantly expanding our product range, and more 3D mockups are definitely on our radar. Stay tuned for more exciting updates!

Our 3D models are created using Blender, a free and powerful 3D modelling software. We leverage Blender’s capabilities to design high-quality mockups that showcase your designs effectively.

Currently, our tutorials focus on using our prebuilt mockups and rather than creating the models from scratch. However, we appreciate your interest, and we’ll consider creating tutorials on mockup creation in the future.

If you can’t see the nodes in Blender, it’s possible that they are off your screen. Try zooming out to see if the nodes become visible. If you’re still having trouble, please let us know, and we’ll be glad to assist you further.

For light garments with a dark print, please also connect ‘Alpha’ to ‘Print Transparency’ within the main garment nodes section.

This issue can sometimes occur depending on the preview mode you’re using in Blender. Please ensure you are viewing the garment in the shading mode which can be accessed in the top right corner of the preview window. 

Our mockups are designed with general styling a fits from popular blanks to cater for the wider demand. At the moment, the option to change the tee fit by using different blanks is not available. However, we appreciate your feedback, and we’ll consider expanding our offerings in the future.

Don’t worry, the cube is what you see when you first open Blender. To access the file and start working with the model, simply open the file within Blender. If you’re new to Blender and need guidance on operating the files, we recommend watching our tutorial video on Blender basics: [link to tutorial video]. This video will provide you with step-by-step instructions on getting started with or products and the basics of using Blender.

Speak to our team

Request more information or request assistance from our dedicated team. We’re most active on Instagram so the quickest way to reach out for support is via direct message — that way we can share images and videos which always speeds up the process.

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