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If you have any questions or need assistance, our dedicated support team is ready to guide you. Reach out anytime, and we’ll ensure you get the help you need to keep creating with confidence.
If you’re a subscriber you can manage, pause, or cancel your plan anytime through your account settings.
Yes — Studio Innate offers a free trial so you can explore the editor before subscribing. No credit card is required to get started.
You can access the editor here: shop.studioinnate.com/online-editor
The free trial gives you access to the editor so you can explore the mockup library with limited credits and standard resolution export. You keep access indefinitely on the free tier — upgrade when you need high-res export, the commercial licence, or more AI credits.
No. Both the Scene Editor and 3D Editor are fully browser-based — no downloads, no plugins, no software required. Everything runs directly in your browser on any device.
All of our available mockups can be browsed directly through our online editor. Everything is visible — there's nothing hidden or locked until you subscribe.
Scene Editor — a browser-based mockup tool with 208+ premium streetwear templates, AI scene generation, and video output. Upload your artwork, customise the mockup, and export in high resolution.
3D Editor — a browser-based 3D garment editor. Drag your design onto photorealistic 3D clothing models, rotate them, and export — no Blender or 3D experience required.
Full Suite — access to both the Scene Editor and 3D Editor at a discounted rate. The best value if you want both tools.
No. Mockup Generator subscriptions give you access to the browser-based editors only. Downloadable master files — such as PSDs and Blender files — are sold separately on the store and are not included in any subscription plan.
Savings on downloadable products are available through bundle offers that group multiple digital downloads together.
Any visuals you have already exported are yours to keep. Saved scenes inside the editor go into read-only mode if you cancel — resubscribe anytime and everything will still be there.
We don't offer ongoing membership discounts on store products. Any savings will be clearly shown on individual products or bundle offers that group multiple digital downloads together.
The AI feature lives inside the Scene Editor. Whatever you have set up in the editor — your garment, artwork, colours, and layout — is used as a live image prompt. You then describe the scene or style you want, and the AI transforms your mockup into a new visual or short campaign video based on your prompt.
You can place your mockup onto models, drop it into different environments, apply different visual styles, and export the result as an image or video — all without any external software.
No. Our AI is built specifically to keep your uploaded artwork — logos, typography, and graphics — exactly as you designed them. The scene is generated around your design, not through it. Your artwork stays intact.
Yes — the AI feature inside the Scene Editor supports video output. Set up your mockup as normal, select video when generating your AI scene, and export. No editing software required.
Set up your garment and artwork in the Scene Editor as normal, then open the AI feature and type a clear prompt describing the scene, environment, model, and mood you want.
If you're not getting what you imagined first time, try adding more detail — for example the setting, lighting, camera angle, or model description — then generate again. AI results can vary, so a few iterations are normal.
For the most up-to-date information on AI credits included with each plan, please check our pricing page or contact us at [email protected].
Yes — you can cancel your subscription at any time from your account dashboard. You'll keep access until the end of your current billing period. No email required, no penalty.
Yes. The Full Suite is two independent subscriptions bundled at a discount. You can cancel either the Scene Editor or the 3D Editor at any time without affecting the other.
As our products are digital, we don't offer refunds. However, you can cancel your subscription at any time to avoid future charges.
Yes. Exports are available in high resolution on paid plans. Every export on a paid plan includes a full commercial licence — print runs, advertising, client deliverables, and e-commerce. No attribution required, no per-use fees.
For master file assistance, the best starting point is our YouTube tutorial library which covers the most common workflows:
If you can't find what you need, contact us at [email protected] and a member of the team will assist you — usually within 24 hours.
Yes — every export on a paid plan is fully licensed for commercial use. This covers print runs, online advertising, social media, client deliverables, and product photography. No attribution required and no per-use fees.
Yes — both the Scene Editor and 3D Editor are fully browser-based and compatible with iOS and Android devices. You can create, edit, and export professional mockups directly from your phone or tablet. No app download needed.
No experience needed. Both tools were built specifically for people who don't want to learn Photoshop or Blender. If you can drag a file and type a prompt, you can use Studio Innate. Most users produce their first campaign-ready mockup within five minutes of signing up.
Studio Innate works on all modern browsers including Chrome, Safari, Firefox, and Edge. For the best experience we recommend using the latest version of Chrome or Safari. If you run into any browser-specific issues, contact us at [email protected].
